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Cindy Dowling

Practice Administrator

Cindy graduated from the University of Akron with a degree in accounting. She moved to Wilmington in 2012 and started working at Omni Eye Specialists in 2013. She married her husband Aaron in 2014 and together they care for their 2 fur-babies Duke and Jade. She enjoys hiking, bike rides, live music, brewing beer, and escaping to the mountains in Asheville anytime they can. 

Kristen Downs

Assistant Manager

Kristen moved to North Carolina in 2008 from Minnesota and currently lives in Leland with her family. She started with Omni in December 2019 and brings with her 16 years of optical experience to the practice. Kristen prides herself in providing the best customer experience with her vast knowledge in the field.  

In her free time Kristen enjoys spending time with her family and friends, shopping, going to the beach and scrap booking all while perusing a degree in Marketing and business administration.


Kelsey Brotzman

Billing Specialist

Kelsey is a front desk receptionist at Omni Eye Specialists. Kelsey moved to Wilmington in May 2018 from New York with her boyfriend and son. In her spare time, she loves doing arts and crafts, playing with her son, watching movies, hanging out with friends, exploring Wilmington, and trying out new restaurants.


Alexis Trefethen

Front Desk Receptionist

Alexis Trefethen is our front desk receptionist at Omni Eye Specialists. She is passionate about providing the best care to all our patients. Alexis is there to answer all your questions with a kind voice and a smile. She recently moved to Surf City in the summer of 2020 from New Hampshire. In her spare time, she loves spending time at the beach, getting coffee, going to concerts, traveling, hanging out with friends and family, adopting new cats, and exploring all that North Carolina has to offer.

Phillyn Frederick

Optometric Technician

Phillyn joined our practice in June 2019 as an optometric technician. Originally a military brat, she claims Fort Walton Beach, FL as home. She just recently moved to Wilmington and is excited to explore a new city! In her spare time, Phillyn enjoys the beach, tennis, trying out new restaurants, road trips, and spending time with her puppy, family, and friends.


Michelle Backstrom

Optical Specialists

Originally from Finland, Michelle moved to the United States in the early 2000s. After finishing school, she spent a few years in Richmond, VA before moving to Carolina Beach in 2018. She joined the Omni team in November 2019 with over four years of experience in the optometry field. In her free time, she enjoys hiking, traveling, relaxing on the beach, and exploring her new home in coastal Carolina with her boyfriend and two pups!

Maria Denton

Optometric Technician

Maria moved to Wilmington in 2007 to attend UNCW, where she earned her bachelor’s degree in 2011. After beginning a career in healthcare as an undergrad, Maria chose to continue serving the Wilmington community after graduation by bringing her passion for optimal patient care and patient education to several different clinical settings. Maria joined Omni in November of 2019 and is excited to learn and grow with a wonderful new team, while continuing to provide compassionate care to the patients at Omni.

In her free time, Maria loves spending time out on the water with her boyfriend and family or snuggling with her cats on the couch whenever possible.