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Cindy Dowling

Practice Manager

Cindy graduated from the University of Akron with a degree in accounting. She moved from Ohio to Wilmington in 2012 and started working at Omni Eye Specialists in 2013. She is passionate about providing the best patient care possible. Cindy is dedicated to creating an environment for both the team members and patients to enjoy and feel like they are part of the Omni Eye Specialists family. She married her husband Aaron in 2014 and together they care for their 2 fur-babies Duke and Jade. She enjoys hiking, bike rides, live music, brewing beer, and escaping to the mountains in Asheville anytime they can.

Cheri Healy

Billing Manager

Cheri started working for Omni Eye & Bladen Eye Center in October of 2017 after she and her husband moved to North Carolina in 2016. She is originally from New York, but after her husband retired from the NY State Police, they wanted warmer weather, beaches, and a southern lifestyle. Cheri brings more than 20 years of experience in Optometric billing and welcomes the daily challenges that insurance companies present her with almost every day. In her free time, Cheri enjoys boating and riding on their Harley motorcycle. Cheri also enjoys family time with her daughters, stepchildren, grandkids, and of course her pup, Jeter.


Kelsey Brotzman

Front Desk Receptionist

Kelsey is a front desk receptionist at Omni Eye Specialists. Kelsey moved to Wilmington in May 2018 from New York with her boyfriend and son. In her spare time, she loves doing arts and crafts, playing with her son, watching movies, hanging out with friends, exploring Wilmington, and trying out new restaurants.


Mackenzie Gerber

Certified Paraoptometric Technician

Mackenzie moved to North Carolina in late 2017 from Kentucky. She dreamed of living near salty air and sandy shores. Mackenzie started at Omni the summer of 2018 and became a certified paraoptometric technician in August 2019. She continues to strive to learn more about the eye care industry and is looking forward to her future with us! Outside of work, you can find Mackenzie with her love, Kyle, riding around in their jeep, eating tacos downtown, and traveling to Kentucky.

Phillyn Frederick

Optometric Technician

Phillyn joined our practice in June 2019 as an optometric technician. Originally a military brat, she claims Fort Walton Beach, FL as home. She just recently moved to Wilmington and is excited to explore a new city! In her spare time, Phillyn enjoys the beach, tennis, trying out new restaurants, road trips, and spending time with her puppy, family, and friends.


Taylor Reed

Front Desk Manager

Taylor moved to Wilmington in early 2018. She comes from a small town in Delaware, where she was born and raised. Taylor loves to travel and is always open to new adventures. She has a passion for her work and also spending free time with friends and family. On the weekend you can find her at the beach soaking up the sun or out exploring the town she now calls home.

Kristen Downs

Optical Specialist

Kristen moved to North Carolina in 2008 from Minnesota and currently lives in Leland with her family. She started with Omni in December 2019 and brings with her 16 years of optical experience to the practice. Kristen prides herself in providing the best customer experience with her vast knowledge in the field.  

In her free time Kristen enjoys spending time with her family and friends, shopping, going to the beach and scrap booking all while perusing a degree in Marketing and business administration.


Michelle Backstrom

Optical Specialists

Originally from Finland, Michelle moved to the United States in the early 2000s. After finishing school, she spent a few years in Richmond, VA before moving to Carolina Beach in 2018. She joined the Omni team in November 2019 with over four years of experience in the optometry field. In her free time, she enjoys hiking, traveling, relaxing on the beach, and exploring her new home in coastal Carolina with her boyfriend and two pups!

Maria Denton

Optometric Technician

Maria moved to Wilmington in 2007 to attend UNCW, where she earned her bachelor’s degree in 2011. After beginning a career in healthcare as an undergrad, Maria chose to continue serving the Wilmington community after graduation by bringing her passion for optimal patient care and patient education to several different clinical settings. Maria joined Omni in November of 2019 and is excited to learn and grow with a wonderful new team, while continuing to provide compassionate care to the patients at Omni.

In her free time, Maria loves spending time out on the water with her boyfriend and family or snuggling with her cats on the couch whenever possible.